Utah Higher Education Assistance Authority - Before Entering Account Access

Account Access

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If you are not E-signing your student loan at this time, please disregard the information below and immediately select the "Continue to Account Access" located at the bottom of this page.

E-sign Borrowers
Please complete the following steps to ensure you successfully
complete your student loan:

1. Verify Your Credit Union Membership - If you intend to select a credit union as your lender, the student borrower must be named as the primary account holder of an established account with that credit union. Your loan will be delayed if you have not previously established a primary account with that credit union.

When a student borrower selects a credit union and is not the primary account holder, the loan will be placed on hold. You will then be notified to establish an account with the credit union, or to select another lender.

2. Gather the following information:

New Users
Have your Social Security Number (SSN) or UHEAA Account Number available. Select the "Create an Account" option.

Returning Users
If you have ever used this system before, you will get an error if you attempt to create a new account with your Social Security Number or UHEAA Account Number.

What if I forgot my Username?	At Account Access login screen, select "Forgot Your Username?" option.
What if I forgot my password?	At Account Access login screen, enter username and click "Sign In" button. Then select "Forgot your Password?" option.

3. Disable all pop-up blockers and 3rd party download management software - Disabling pop-up blockers and download software are necessary to successfully viewing your MPN and transaction code (a required step) during the E-sign process.

Alternate Option - Instead of disabling your pop-up blockers, you may instead press and hold down the <control> key on your keyboard while you click on a link that opens a new window (i.e. viewing your MPN during the E-sign process) to override all pop-up blockers.

4. Clear all cookies/temporary Internet files. This is optional. From your Internet browser, select Tools, Internet options and then Delete Browser History.

5. Verify that your system meets the following software requirements:

Operating Systems..................	Microsoft Windows 2000, XP, or Vista (not compatible with Mac or Linux)
Internet Browsers...................	Internet Explorer, Firefox 3 or Google Chrome-Beta (E-sign process not compatible with Apple Safari, AOL Desktop or Mozilla Suite)
Adobe Acrobat Reader.............	Adobe Acrobat or Adobe Acrobat Reader
Internet Connection................	DSL, Cable or T1 recommended*

	if you are using a dial-up connection, web pages may take up to two minutes* to load.

The Utah Higher Education Assistance Authority has one of the best Borrower Benefits programs in the country. Click here to learn more.